Terms & Conditions

Terms and conditions of trading – accommodation

Reservations: confirmation in writing by letter or email will be required together with notification of method of payment to guarantee a booking. You may guarantee by providing a credit card number – subject to cancellation procedures below.

Unconfirmed reservations: these may be released for resale at the hotel’s discretion.

Late arrivals: these should be confirmed by telephone or email.

On arrival: guests are required to check-in and complete the hotel’s registration form.

Under 18: You must be 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone. We may require photo identification (a driver's licence or passport) as proof of age and if the guest is unable to present this to the satisfaction of the hotel we may terminate your booking without refund. Under 18's are the responsibility of the guest aged 18 years or over at all times.

Payment and credit: all accounts should be settled on arrival or on departure after completion of a pre-authorisation on check-in, unless approved credit accounts have been formally agreed. Invoices to customers having approved credit accounts will be rendered immediately after termination of the visit and are payable fourteen days thereafter. Any queries should not prevent payment of the outstanding amount.

Charging to room invoices: charges for food, drink, laundry etc. may be added to room invoices as long as a pre-authorisation has been taken by reception on check-in. The pre-authorisation will normally be for the booked room nights and approximately £30 per person per night.   

Credit account facilities: these are not offered automatically and application for approval should be received no less than four weeks prior to the date of arrival if accounts are to be forwarded. Credit facilities will be considered for UK based companies only – application forms are available on request.

Credit cards: the following credit cards are welcome – MasterCard, Visa, Diners, American Express

Cheques: personal cheques are not accepted.

Cash: Formal picture Id required.

Company cheques: will only be accepted if prior arrangements have been made (14 days notice is usually required)

Deposits: the hotel reserves the right to require advanced payment or a non-refundable deposit prior to arrival, the amount of which will be determined by the hotel. Should the customer fail to pay such a deposit within 10 days of having been required to do so the hotel may treat the booking as having been cancelled by the customer.

Cancellation fees (including non-arrival): In the event of a cancellation by an individual guest after 12noon on the day of arrival a cancellation charge equal to the full accommodation charge will be payable by the guest. If a cancellation is made a reference number will be given and should be retained as proof of valid cancellation. This does not apply to advanced purchase bookings which are non refundable, non transferable and non cancellable. Should you cancel or no show the fee is the total price of the reservation.


Group accommodation, block booking, conference and social functions:

  • Any cancellation within 42 days of commencement of booking = 25% of quoted rate
  • Any cancellation within 30 days of commencement of booking = 50% of rate per room night
  • Any cancellation within 15 days of commencement of booking = 100% of rate per room night

Any booking pre-paid by pro-forma will be subject to the same conditions.

The hotel will endeavour to re-let the accommodation (providing that any such re-letting shall not take precedence over any other accommodation available) and in the event of such re-letting an appropriate allowance will be made against the cancellation charge.

The organiser/booker assumes responsibility for any or all damages caused by him or any of his guests or other persons attending, whether in rooms reserved or in any other part of the hotel and shall pay on demand to the hotel the amount required to make good or remedy such damage; this includes additional cleaning cost. The organiser assumes responsibility for the balance of the rate payable on departure unless otherwise stated. The organiser is required to submit a rooming list indicating guests’ names, lead name and any other special instructions 15 days prior to arrival.


Corkage: no wines, spirits or beers may be brought into the allocated rooms of the hotel by customers or guests for consumption on the premises unless prior permission has been obtained and for which a charge would be made.

Take-away foods:  under no circumstances may take-away foods of any description be brought on to any part of the hotel premises at any time.

Smoking: smoking in a room will incur a £100 cleaning fee.

Guests’ property: clients are advised that no liability can be accepted for loss or damage to guest property left in the hotel in any area in whatever circumstances.

Personal Appliances: The use of cooking apparatus in the rooms is strictly forbidden as it is not covered by our insurance and damages will be passed on to the guest.


The Comedy Cow - Comedy Nights Terms & Conditions 2025

2025 Dates
17th September
15th October
19th November

1. Organiser: This event is hosted by The Comedy Cow. The hotel acts as the venue only and is not responsible for the event content, performance, or delivery.

2. Tickets & Entry

  • All ticket sales, pricing, and refunds are managed directly by the event organiser.
  • Tickets are non-refundable and non-transferable unless stated otherwise by the organiser.
  • Proof of booking (ticket/confirmation) must be shown for entry.

3. Seating

  • Seating may be allocated on a first-come, first-served basis unless otherwise specified.
  • The venue will do its best to accommodate group bookings but cannot guarantee specific seating arrangements.

4. Food & Drink

  • Food and drink purchases at the event are handled by the venue in line with standard service policies.
  • No outside food or drink is permitted.

5. Age Restrictions

  • Age restrictions may apply depending on the nature of the event (e.g., 18+ for alcohol-focused events). Proof of age may be required.

6. Accessibility

  • The venue provides step-free/lift access to certain areas. Customers with specific accessibility requirements are advised to contact the venue in advance.

7. Event Changes & Cancellations

  • The organiser reserves the right to alter, postpone, or cancel the event.
  • In the case of cancellation, refunds will be processed by the organiser, not the venue.

8. Liability

  • The venue accepts no responsibility for the quality or content of the event.
  • The organiser accepts full responsibility for the event delivery and any claims arising from it.

9. House Rules

  • Guests are expected to behave respectfully towards staff and other guests.
  • The venue reserves the right to refuse entry or service to anyone acting inappropriately.